Frequently Asked Questions About Polaris Mail

When you first log in, you may only see recent emails. Older messages and folders will continue appearing throughout the day as the migration finishes syncing.

After the migration, devices may prompt you to re-enter your password. Use the temporary password provided.

This usually means the device still has the old Rackspace server settings. Updating to the new settings above will resolve this.

No. Messages sent during the migration window may briefly queue or appear with a short delay while systems switch over.

No - everything is handled on our end. We'll reach out if anything specific is needed.

No - your email address stays the same. Only the temporary password will change during migration.

The initial switch happens during the scheduled window. Full mailbox syncing may take several hours or overnight depending on mailbox size.